At Captain's Chest Bullion, we prioritize your satisfaction with our products. Our refund policy is designed to ensure a fair and transparent process for our valued customers.
Eligibility for Refund: We offer free refunds for items that have not been damaged by the customer. To be eligible for a refund, the following conditions must be met:
- The item must be in its original packaging.
- The item must be unused and in the same condition as when you received it.
- The refund request should be made within 14 days from the date of purchase.
Refund Process: To initiate a refund, please contact our customer service team. Clearly state your order number and the reason for the refund request. Our team will guide you through the process.
Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will proceed with the refund.
Refund Method: Refunds will be processed to the original method of payment used for the purchase. Please allow [specific timeframe] for the refund to be reflected in your account.
Damaged Items: If the item was damaged during shipping or is defective, please contact us immediately with photographic evidence. We will work with you to resolve the issue, either through a replacement or a refund.
Return Shipping: Customers are responsible for the cost of return shipping unless the item is deemed damaged or defective.
Captain's Chest Bullion is committed to ensuring a positive shopping experience, and we appreciate your trust in our products. If you have any further inquiries or need assistance, do not hesitate to contact us at the provided details.
