At Captain's Chest Bullion, we prioritize your satisfaction with our products. Our refund policy is designed to ensure a fair and transparent process for our valued customers.

Eligibility for Refund: We offer free refunds for items that have not been damaged by the customer. To be eligible for a refund, the following conditions must be met:

  1. The item must be in its original packaging.
  2. The item must be unused and in the same condition as when you received it.
  3. The refund request should be made within 14 days from the date of purchase.

Refund Process: To initiate a refund, please contact our customer service team. Clearly state your order number and the reason for the refund request. Our team will guide you through the process.

Inspection and Approval: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will proceed with the refund.

Refund Method: Refunds will be processed to the original method of payment used for the purchase. Please allow [specific timeframe] for the refund to be reflected in your account.

Damaged Items: If the item was damaged during shipping or is defective, please contact us immediately with photographic evidence. We will work with you to resolve the issue, either through a replacement or a refund.

Return Shipping: Customers are responsible for the cost of return shipping unless the item is deemed damaged or defective.

Captain's Chest Bullion is committed to ensuring a positive shopping experience, and we appreciate your trust in our products. If you have any further inquiries or need assistance, do not hesitate to contact us at the provided details.